You may register with us, by handing in your medical card and requesting a form at
reception, if you live within the practice boundary. You can also download a copy
of this GPR form at www.psd.scot.nhs.uk/doctors/registration-with-a-practice.html
Registration is with a practice and not with a specific GP.
How to get to the surgery
By public LRT bus: 11, 15, 16,17, 23, 5, 51, 37, 24 to Morningside Road, 38, 41 to
Parking: There is a restricted parking area directly in front of the surgery which
is for doctors only during working hours. In addition, there is pay & display parking
in Hermitage Terrace, Cluny Avenue and Nile Grove.
Disabled Access: There is easy access for the disabled to all waiting and reception
areas and doctors rooms. There is also a disabled toilet facility.
How to order a prescription
Repeat prescriptions can be ordered, using the following methods:
In writing, preferably on repeat order form provided with your prescription
In the interest of safety and accuracy, we cannot accept telephone requests for prescriptions.
Prescriptions can be collected from reception, from nearby chemists (see below)
or by sending a SAE provided by you. Please allow 2 working days when ordering your
The following local chemists offer a collection service for your prescriptions:
Lindsay & Gilmour 18-20 Comiston Road, Tel 447 2336
Boots 207-209 Morningside Road, Tel 447 6188
Boots 10a Buckstone Terrace, Tel 445 1157
Co-op 55a Mayfield Road, Tel 667 1992
Hutchison 2 Fountainhall Road, Tel 667 2151
Lorimer 153 Morningside Road, Tel 447 2041
Fountainbridge Pharmacy 179 Dundee Street, Tel 229 8281
How to obtain Test Results
Please phone the surgery office on 447 6277 between 3.00pm and 5.00pm, Monday to
Friday. In most cases the receptionist will be able to give you your result over
the phone. If you need to speak to your doctor you can arrange a time for a GP to
call you back. Please ensure that we have accurate contact details for you and that
you are available on that number for a GP to call.
How to request a House Visit
Please phone the surgery as early a possible in the morning and the doctor will decide
whether a house visit is necessary, possible phoning you first. Please note that
when an open surgery is running and you are able to get to the surgery yourself,
you are likely to be seen more quickly.
How to change doctor
If you move outwith our practice area, you should find a new doctor nearer to where
you live as soon as possible.
How to see a doctor if you are not registered
The doctors are happy to see friends or relatives who are staying with our patients
if they are resident elsewhere in the UK. We can also see visitors from overseas
but they will be charged the same as private patients. Visitors from some countries
will be able to reclaim these costs.
How to make a complaint
We are committed to providing a high quality level of care and treatment to our patients
through the delivery of safe, effective and person centred care. We understand,
however, that sometimes things go wrong. If you are dissatisfied with something
we have done, or have not done, please tell us.
If you wish to make a complaint, you can contact Carol Stewart, Practice Manager,
or one of the doctors.
You can complain in person at the place where you have received the care, treatment
or advice or where the incident that you want to complain about happened. You can
also complain by phone, in writing or by email to email@example.com.
It will be a great help if you are as specific as possible about your complaint.