Hermitage Medical Practice



How to register with the Practice

You may register with us, by handing in your medical card and requesting a form at reception, if you live within the practice boundary.    You can also download a copy of this GPR form at www.psd.scot.nhs.uk/doctors/registration-with-a-practice.html

Registration is with a practice and not with a specific GP.


How to get to the surgery

By public LRT bus: 11, 15, 16,17, 23, 5, 51, 37, 24 to Morningside Road, 38, 41 to Cluny Gardens.

Parking: There is a restricted parking area directly in front of the surgery which is for doctors only during working hours.  In addition, there is pay & display parking in Hermitage Terrace, Cluny Avenue and Nile Grove.

Disabled Access:  There is easy access for the disabled to all waiting and reception areas and doctors rooms.  There is also a disabled toilet facility.


How to order a prescription

Repeat prescriptions can be ordered, using the following methods:

 In writing, preferably on repeat order form provided with your prescription

 By fax on 447 9866

 By email from our form here

In the interest of safety and accuracy, we cannot accept telephone requests for prescriptions.  Prescriptions can be collected from reception, from nearby chemists (see below) or by sending a SAE provided by you.  Please allow 2 working days when ordering your repeat prescription.

The following local chemists offer a collection service for your prescriptions:

Lindsay & Gilmour  18-20 Comiston Road, Tel 447 2336

Boots    207-209 Morningside Road, Tel 447 6188

Boots    10a Buckstone Terrace, Tel 445 1157

Co-op    55a Mayfield Road, Tel 667 1992

Hutchison   2 Fountainhall Road, Tel 667 2151

Lorimer    153 Morningside Road, Tel 447 2041

Fountainbridge Pharmacy   179 Dundee Street, Tel 229 8281

How to obtain Test Results

Please phone the surgery office on 447 6277 between 3.00pm and 5.00pm, Monday to Friday.  In most cases the receptionist will be able to give you your result over the phone.  If you need to speak to your doctor you can arrange a time for a GP to call you back.  Please ensure that we have accurate contact details for you and that you are available on that number for a GP to call.

How to request a House Visit

Please phone the surgery as early a possible in the morning and the doctor will decide whether a house visit is necessary, possible phoning you first.  Please note that when an open surgery is running and you are able to get to the surgery yourself, you are likely to be seen more quickly.

How to change doctor

If you move outwith our practice area, you should find a new doctor nearer to where you live as soon as possible.

How to see a doctor if you are not registered

The doctors are happy to see friends or relatives who are staying with our patients if they are resident elsewhere in the UK.  We can also see visitors from overseas but they will be charged the same as private patients.  Visitors from some countries will be able to reclaim these costs.


How to make a complaint

We are committed to providing a high quality level of care and treatment to our patients through the delivery of safe, effective and person centred care.  We understand, however, that sometimes things go wrong.  If you are dissatisfied with something we have done, or have not done, please tell us.  

If you wish to make a complaint, you can contact Carol Stewart, Practice Manager, or one of the doctors.  

You can complain in person at the place where you have received the care, treatment or advice or where the incident that you want to complain about happened.  You can also complain by phone, in writing or by email to carol.z.stewart@nhslothian.scot.nhs.uk.

It will be a great help if you are as specific as possible about your complaint.