New Appointment system
In response to your feedback, we are making changes to the appointment booking system. The walk in open surgery appointment system will change.
From the 1st May 2024 - all appointments will now be bookable over the phone or by visiting the surgery. Our reception team will ask you for a brief description of your needs so that they can ensure you are seen by the most relevant clinician within an appropriate time frame. Your appointment therefore may not be on the same day you call and it may be with our wider healthcare team which includes practice nurses, phlebotomists, pharmacists, physiotherapist and mental health nurse.
Appointments for the morning surgery can be made between 8am and 10am. This can be done by phoning the practice or by walking in, but availability may be gone prior to 10am.
If you feel your case is urgent please state this clearly to the reception staff and this will be managed accordingly.
Routine in person and telephone appointments with a GP can still be booked up to 6 weeks in advance by phone, in the practice or online.
If calling for results, please call between 2-4pm
For clarification, the number of appointment slots and number of GPs working on each day will not change – the main change is that you can now phone in from 8am to 10am, to book an appointment, you don’t need to walk in to do this. Our reception team will ask you for a brief description of your needs so that they can ensure you are seen by the most relevant clinician within an appropriate time frame.