New Appointment system 

In response to your feedback, we are making changes to the appointment booking system.  The walk in open surgery appointment system will change.

From the 1^st May 2024 - all appointments will now be bookable over the phone or by visiting the surgery.  Our reception team will ask you for a brief description of your needs so that they can ensure you are seen by the most relevant clinician within an appropriate time frame. Your appointment therefore may not be on the same day you call and it may be with our wider healthcare team which includes practice nurses, phlebotomists, pharmacists, physiotherapist and mental health nurse.

Appointments for the morning surgery can be made between 8am and 10am.  This can be done by phoning the practice or by walking in, but availability may be gone prior to 10am.   

If you feel your case is urgent please state this clearly to the reception staff and this will be managed accordingly.

Routine in person and telephone appointments with a GP can still be booked up to 6 weeks in advance by phone, in the practice or online.

If calling for results, please call between 2-4pm

For clarification,   the number of appointment slots and number of GPs working on each day will not change – the main change is that you can now phone in from 8am to 10am, to book an appointment, you don’t need to walk in to do this.  Our reception team will ask you for a brief description of your needs so that they can ensure you are seen by the most relevant clinician within an appropriate time frame.

We now have a dedicated physiotherapist working with us every Tuesday and Friday.  She can see patients with muscoloskeletal problems.  These include joint pain, stiffness, sprains, bone problems, whiplash, back pain, hip pain, knee pain and frozen shoulder. If you have a musculoskeletal problem then please arrange to see our physiotherapist by pre-booking an appointment with her. 

If you would rather pre-book an appointment for the future then please either use the online portal above to book your appointment or call 01314476277 to arrange an appointment

You can complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 48 hours in advance (excluding weekends and public holidays). Alternatively you can call the practice on 0131 4476277.

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need an interpreter
• If you have any other access or communication needs

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form

Please try to telephone reception as early in the morning as possible if you require a home visit, we open at 8am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

https://www.nhs24.scot/ for information about available out of hours services

Our Doctors, Nurses and Health Care Assistants will no longer be wearing masks.  If you would prefer them to do so, please just ask them to put a mask on.